Keep your temper – you’re a professional, after all – and remember In any case, go into the discussion with a cool head and an Never know, it might not take much work to make the client happy. Let the client explain why they’reĭissatisfied, and see if there’s anything you can do to make things right. Over the phone, and a long exchange of emails will get you nowhere. Too many things can go unsaid if you talk It’sīest to do these things face-to-face. You need to try and resolve the situation amicably. What to Do If a Customer Refuses to Pay an Invoice Going to pay the invoice because they’re not happy with your work. Unthinkable: You reach out to the customer, and they tell you that they’re not Yourself chasing up the same invoice time and time again, then then you mightīut before we talk about escalation, let’s consider the Yet if the customer repeatedly fails to pay, and if you find They’ll apologise, promise to pay the invoice as soon as possible, and let you The customer might simply haveįorgotten, or they may have been too busy with another matter. Polite and as courteous as possible, but also be firm. Ask them to clarify when they expect to pay the invoice. Quote the invoice reference number, and let them know on which date What are your options if one of your invoices hasn’t been paid?įirst Steps – Get in Touch with the CustomerĮxplain that you haven’t yet received payment for the But if it’s been more than 30 days, then it’s time to take action. They may be operating on a 30 day payment Not, when did you send the invoice? If it was fewer than 30 days ago, then give Thing to consider is this: Did you and your customer agree a payment date? If So if you’re facing a non-payment of an invoice, the first Government advises that your customer must pay an invoice within 30 days of And unless you agree a payment date with your customer, the What’s more, whoever receives your invoice is However, the government does recognise that when you send an Invoices are only legally-binding when both you and your client are registeredĬan read our guide to VAT registration for self-employed freelancers and Non-Payment of an Invoice – Your Legal Rights as a Your options? What are your legal rights, and how can you ensure this sort of So when faced with a non-payment of an invoice, what are Reason or another, simply refuse to pay an invoice. But you’ll also encounter clients who, for one Some clients are justįorgetful, or disorganised. An unpaid or delayed invoice is something all freelancersĪnd contractors have to deal with at some point.
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